Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to enjoy your party or event.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call or e-mail you the day before to confirm that someone will be at the party location.
If you have a specific location you would like equipment to be set up please let us know in advance. If you have stairs or an uneven tiered property, please call our office to discuss options for setup and delivery.
We set up tables and chairs under the tent to avoid any rain damage. When we perform a delivery we neatly stack chairs on top tables and group all tables together, please return chair and tables in same order as mentioned above to avoid additional charges. We have tight pick up schedules and like to avoid hunting and searching for our equipment.
Dirty linen should have debris shaken out and placed in a trash bag to avoid a Dirty Linen return charge. We have these processes in place to keep our equipment clean, provide our customers with efficient pickup and delivery services. In our years of experience we have learned that if these processes are followed we can continue to provide the outstanding products and services our customers expect.
Q: What surfaces do you set up on?
A: We can set up most of our rentals on LEVEL grass, dirt, asphalt, and concrete. Tent, table and chair rentals may be set up 1-2 days in advance. If you have any concerns about tent set up we can perform a site visit to inspection area for an extra charge. If we need to stake through asphalt or concrete extra charges will apply. Customer is responsible to mark out any underground utilities or sprinkler systems prior to us arriving. Customer is responsible for any city, or state permits if you party are in a public location. Your initials are required during booking process as a reminder to do so. We are not responsible for any damage to underground utilities. We are not responsible for patching holes left by stakes; this will remain the customer’s responsibility. Additional changes for 55 gallon barrels to hold down tents, we will need access to a hose and water supply. We will also need to discharge water in the same area when we remove tent. Keep in mind that overhead cearance (i.e. electrical wires, tree branches, etc.) Permits for tents are customers responsibility
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel/delivery fees might apply. Please call our office for a current quote.
Q: We´ve rented some really dirty equipment from other companies in the past.
A: No. Our equipment is new and professionally maintained per our company standards. We clean our equipment with specialized cleaner before and after each rental. We are "SATISFACTORY" INSPECTED BY THE CAMDEN COUNTY DEPARTMENT OF HEALTH
Q: Do we have to keep frozen drink machines plugged in and turned on the entire time?
A: Yes. Please have unit operate for the entire duration of your party, it will cycle on and off to maintain proper temperature of product. At the end of your party please make sure you completely turn off and remove any extra mix from unit to prevent damage to unit. We will deep clean and sanitize unit upon pick up.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. All park, city, state and local fees are customers responsibility. Send us park contact information so we can confirm set up area.
Q: What payments do you take?
A: Cash, Checks, Visa or Master Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our Cancelation & Rescheduling Policy for details.
· Reservations are fully refundable if you cancel/reschedule your order at least 14 days prior to your rental date. Subject to 10% return fee to cover credit card return charges issued by merchant services.
· If you cancel/reschedule between 7-14 days prior to your rental date you will be given a rain check that is good for 1 year with no reduction in number of rental items.
· Any cancelations less than seven days are not refundable unless it is extreme weather related as determined by our staff.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. However, tent, tables, chairs, and linen rentals require a 50% Credit card deposit. We accept Visa or MasterCard. If you like to mail a check it must be received at least 2 weeks prior to event date. Your event is not confirmed unit the check is received; you will also have to leave a credit card on file to cover any return check fees if applicable. Return check fee $25 as issued by bank.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets damaged in any way?
A: You are not responsible for normal wear and tear on our rented equipment. If however, damage occurs due to failure to follow our safety rules, policies or negligence per our contract (i.e. not turning off electric equipment after party is over) you will be responsible for all damages up to and including replacement of the equipment which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: firstname.lastname@example.org 609-405-8372